Dec
28
Service Desk Best Practices
Posted by admin under Service Desk
The Information Technology Infrastructure Library (ITIL) is a best practices framework that outlines how IT teams should operate in order to properly support their organization’s corporate objectives. According to ITIL, the service desk (also referred to as a helpdesk or call/contact center) is the centerpiece of any successful IT Service Management (ITSM) operation. In order [...]